| Ticket |
Client |
% |
Status |
Last Update |
Category |
| 8672 |
VS Wandsworth
|
0% |
Waiting visit to complete |
13/12/2011 |
Hardware (Workstation) |
| 8816 |
VS Merton
|
0% |
In Progress |
17/2/2012 |
Hardware (Workstation) |
| 8831 |
MCWS West London
|
0% |
Trying to contact client |
20/2/2012 |
Software (Windows) |
| 8918 |
VS Brent
|
0% |
Trying to contact client |
15/2/2012 |
Email |
| 8919 |
VS Hounslow
|
0% |
Waiting visit to complete |
20/2/2012 |
Email |
| 8924 |
CCWS Woolwich
|
0% |
Trying to contact client |
14/2/2012 |
Software (Statistics) |
| 8929 |
North East Area Office
|
0% |
Waiting visit to complete |
15/2/2012 |
Hardware (Workstation) |
| 8982 |
VS Brent
|
0% |
Waiting visit to complete |
16/1/2012 |
Hardware (Workstation) |
| 8989 |
London VCU
|
0% |
Waiting visit to complete |
15/2/2012 |
Hardware (Other) |
| 9019 |
VS Kensington and Chelsea
|
0% |
Trying to contact client |
20/2/2012 |
Files and Folders |
| 9037 |
North Area Office
|
0% |
Waiting on someone else |
17/2/2012 |
Incident reported multiple times |
| 9041 |
VS Southwark
|
0% |
Trying to contact client |
17/2/2012 |
Email (Secure) |
| 9044 |
North Area Office
|
0% |
Trying to contact client |
17/2/2012 |
Email |
| 9057 |
VS Kingston upon Thames
|
0% |
Trying to contact client |
17/2/2012 |
Files and Folders |
| 9059 |
VS Hounslow
|
0% |
Trying to contact client |
20/2/2012 |
Software (Microsoft Office) |
| 9069 |
VS Wandsworth
|
0% |
Waiting visit to complete |
15/2/2012 |
Hardware (Scanner) |
| 9072 |
VS Hounslow
|
0% |
In Progress |
17/2/2012 |
Email |
| 9074 |
London VCU
|
0% |
Waiting on someone else |
20/2/2012 |
Software (Web Design) |
| 9079 |
VS Croydon
|
0% |
Waiting on someone else |
20/2/2012 |
User accounts/passwords |
| 9087 |
VS Kensington and Chelsea
|
0% |
Not Started |
21/2/2012 |
SharePoint |
| 9088 |
VS Lewisham
|
0% |
Trying to contact client |
22/2/2012 |
Files and Folders |
| 9089 |
North East Area Office
|
0% |
Waiting on response from client |
22/2/2012 |
Software (CMS) |
|
| Status of current incidents |
| Trying to contact client |
9 |
| Waiting visit to complete |
6 |
| Waiting on someone else |
3 |
| In Progress |
2 |
| Waiting on response from client |
1 |
| Not Started |
1 |
| Incidents in last 42 days |
| User accounts/passwords |
38 |
| Email |
12 |
| Hardware (Workstation) |
10 |
| Files and Folders |
7 |
| Hardware (Other) |
6 |
| Software (CMS) |
5 |
| Email (Secure) |
5 |
| Software (Other) |
4 |
| SharePoint |
4 |
| Incident reported multiple times |
3 |
| Software (Web Design) |
2 |
| Software (Statistics) |
2 |
| Internet |
2 |
| Hardware (Scanner) |
2 |
| Virus and Threats |
1 |
| Software (Windows) |
1 |
| Software (Microsoft Office) |
1 |
| Security |
1 |
| Networking |
1 |
| Hardware (Printer) |
1 |
| Totals for last 42 days |
| Total incidents |
108 |
| Hours logged |
123.23 |
| Avg time per incident (hours) |
1.14 |
| Avg. response time |
38.30 |
| Avg. close time |
62.92 |
|
